Delivery Costs
Delivery within mainland UK including South Scotland is FREE OF CHARGE. For delivery to Northern Ireland, EIRE, Isle of Man, Isle of Wight, North Scotland Postcodes AB, IV, PA, KW, DD, PH, Scottish Highlands & Islands and Channel Islands or any other location not listed please contact the office on 0845 643 23 23 or email us.
Delivery Times
We aim to deliver your goods within a 5 to 10 working day period from the date of your cleared payment. (For items listed as Next Working Day Delivery we must receive cleared payment for your order before 11.30am Monday to Friday to guarantee this)
Delivery Information
At Monsterbeds.co.uk we use reputable UK couriers to deliver your furniture to you. We are able to offer you the choice of delivery day, Monday to Friday, which allows you to choose a day when you or someone on your behalf can be available between 7am-7pm to receive the goods. Once you have placed an order, we will contact you asap to book in your delivery. If the delivery is to apartments or flats, the delivery driver will deliver to the lobby of the building only. To prevent credit card fraud, Monsterbeds.co.uk reserve the right to refuse or seek confirmation from the card holder, for goods to be delivered to a different address then to the credit card holders registered address.
Damage in Transit
If your furniture sustains minor damage during shipping or contains a manufacturer's defect you must inform our Customer Services Dept. within 48 hours of receiving the goods on 0845 643 23 23 or email us. We will arrange for any parts to be sent to you or replaced if necessary. If items need to be returned please keep the original packaging.
Missing Items
If any items you have ordered are missing from your delivery, you must inform inform our Customer Services Dept. within 48 hours of receiving the goods on 0845 643 23 23 or email us.
